FAQs
How can we help?
Questions about the Overnight Camps
At each overnight camp you can expect:
- Boiling water
- Fresh drinking water
- Drop toilets or portaloos
Questions about the course
Beyond the Ultimate has a decade of experience in organising multi-stage ultramarathons in remote locations.
Our expertise spans health and safety in extreme sports, T.V. stunt work, mass participation events and more. Our team includes the full roster of ultra-runners from elite podium winners through the mid to the back of the pack. We consider the race experiences and safety from all participants’ perspectives. We recruit and develop teams locally to each race to help manage our events, utilising their priceless local knowledge and logistical know-how. You’ll find a team of qualified medics at all our events, all recruited from within the British NHS. They watch over all of our competitors and race team members throughout. All runners also wear a GPS tracking device monitored throughout the race by our excellent UK based tracking team.
Questions about logistics
Our joining Instructions have all the information you need about timings and meeting points. You can find these on the runner portal.
Questions about the Runner Portal
Every time you log in, you need to enter your email and get a magic login link. You will need to redo this and get a new link every time you need to log in.
Questions about cancellations
We require all participants to take out event insurance that covers cancellation. We will happily provide supporting documentation for a claim. If you are thinking you will have to withdraw, please contact us via the runner portal.
If you wish to cancel your order because you change your mind, because you have sustained an injury or are not of sufficient fitness to participate in the race, we are unable to refund the cost of the instalments paid to date. This is because we have set aside a place for you on the race and incurred administrative and management fees.
If you cancel your order up to 120 before the scheduled start of the race, we will use reasonable endeavours to offer you a place on an alternative race of your choice (subject to availability and any price difference). We may charge a reasonable administrative fee to change your order.
More Questions?
We keep an eye on our mailbox all the time and we’re never happier than when we’re talking to people about our races and adventure related stuff in general. We keep our field of runners small and we count them all as friends. Whatever you’re wondering about our races, just email team@beyondtheultimate.co.uk or book a call with our Race Director.